1) What is the procedure of renting a car with TOC?
  • *Choose the vehicle category and service; or enquiry for specific needs;
  • *Get a confirmed email from TOC, containing the details of your car rental booking/enquiry;
  • *Reconfirm and lock your booking with TOC;
  • *Make payment upon your arrival in Shanghai and start your journey;
Note:   If you have a last minute booking or an urgent matter, you can call (86)25-83272712; or please call (86)13584096255 after our normal office hour (GMT 9 am-6 pm).
2) How about the payment?
TOC prefers cash payment when you arrive in Shanghai and meet the driver. But we also accept credit payment including Visa, MasterCard, American Express, Diners Club.
Download the Click to download the authorization form: PDF Format OR Microsoft Word Format
Fill your valid credit card information in the form. And fax it, together with a copy of your passport, to 8625-83736622 OR 8625-83738100;
Once we get your fax, we will send you an email to inform you of the receipt. At the same time we will turn to Bank of China for help to get your payment from your credit card issuing bank.
3) How is my car rate guaranteed?
TOC keeps to the car rate on our website. If necessary you may print it out. No need of deposit for most reservations.
4) Will I need to pay for changing or cancelling a reservation?
No charge of cancelling or changing a booking. But you should inform TOC in advance if you want to change or cancel your booking.
5) When is your booking center open?
Our booking center is open 24 hours per day, 7 days per week.
Call us at (86)25 83272712, or (86)13584096255, or make a reservation online.
6) How about the driver?
All the drivers have a good knowledge of local transportation so that you won't waste time trying to figure out the direction while in a completely unfamiliar place. Besides, our drivers are well-trained to keep polite. They won't be rude to any guests of TOC. Don't worry about the transfer safety.
Our drivers always keep safety in their mind. Remember that they are on the same vehicle with you. They won't put your life at risk as well as their own.
7) Will I have to pay for the driver' meals during the journey?
No. You don't have to.
8) Do I have to give tip to the driver?
Tipping is not compulsory. It depends on you. If you are satisfied with the driver's service, you may give some tip to him/her.
9) Can the driver speak English?
Most of the drivers cannot speak English. So you should prepare well for your sightseeing or business. If you want to hire a tour escort, please contact us.

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